Because we are blocking out a spot for you to be seen, and there is such a demand for our providers' time, we take cancellations very seriously. We have a strict cancellation policy that requires clients to cancel 24 business hours in advance, or they will be charged the full service fee. Insurance cannot be billed on services that do not happen, so clients will be responsible for this cost. Since our receptionist is only in the office Monday-
Friday from 9AM-5PM, cancellations will only be considered to have been received if they are received during these business hours. After hours messages will only be considered as within the 24 business hour policy if they are still within the timeframe when they are received on the next business day.
Example 1: Sue texts the office at 8PM on Thursday night to cancel her Friday 4PM appointment. Since this was received after business hours and after the 24 hour cut off, Sue would be charged the full cost of her appointment.
Example 2: Joe calls the office on Wednesday night at 9PM and leaves a message stating that he will be unable to attend his Friday appointment at 9AM. Since this message would be received at 9AM on Thursday, it would meet criteria for the 24 business hour cancellation policy, and Joe would not be charged.